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# What Chat Features does PropWise Offer

### TL;DR
|| PropWise offers **two distinct chat channels**, deliberately separated to keep conversations clear, searchable, and tied to the right context. Two chats, two purposes: one for the overall search, one for each specific property - so nothing gets lost or mixed up.
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### What this is
PropWise splits communication into **context-aware chat layers**:

* **Portfolio-Wide Chat**  
  A single chat thread that lives **above all listings in a portfolio**.  
  This is where you talk about the *big picture*.
* **Listing-Specific Chat**  
  A dedicated chat attached to **each individual property**.  

| This is where you talk about *that exact listing*.  This design prevents the classic real-estate chaos: screenshots in WhatsApp, decisions buried in email threads, and “wait, where did we say that?” moments.
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### When to use this
**Use Portfolio-Wide Chat when you’re discussing:**
* Changing search criteria (budget, area, must-haves)
* Comparing neighborhoods or investment strategies
* Planning viewings across multiple properties
* General progress check-ins with the buyer
**Use Listing-Specific Chat when you’re discussing:**
* Condition, risks, or features of one property
* Questions about documents (inspection, floor plans, disclosures)
* Buyer comments like “I like this but…” or “This is a no”
* Negotiation details tied to that listing

| Rule of thumb: If the message would still make sense after the property is removed, it belongs in Portfolio-Wide Chat. If not, it belongs in the Listing-Specific Chat.
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### How this affects other features
* **Portfolios stay readable** - chats don’t pollute each other
* **Decisions stay traceable** - every property keeps its own history
* **Documents stay contextual** - files uploaded in a listing chat remain tied to that property
* **Team collaboration improves** - agents and buyers see the same context without re-explaining

| This structure also makes AI summaries, audits, and handovers dramatically easier later.
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### Common misunderstandings
* *“This replaces WhatsApp or email completely.”*  
  → It replaces them **for property-related communication**, which is where confusion usually happens.
* *“I should discuss everything in the main chat.”*  
  → That’s how context gets lost. Property-specific talk belongs with the property.
* *“Chats are just casual messages.”*  
  → In PropWise, chats are **decision logs**. Treat them like structured memory.
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### Related articles
* How to Chat with Buyers Inside a Portfolio
* [How Buyers Leave Feedback on Properties](https://propwise.crisp.help/en/article/how-clients-can-comment-and-give-feedback-2c1zep/)
* How to Share Updates Without Re-Explaining Everything
* How to Use Portfolios Instead of WhatsApp or Email