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# How to Handle Buyer Feedback Changes in PropWise

### TL;DR
|| Buyer opinions change - and that’s normal. PropWise captures every buyer action (interest, rejection, comments) in real time so you can react promptly, adjust the shortlist intelligently, and maintain momentum without unnecessary back-and-forth.
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### When to use this
Consider using this workflow whenever:
* A buyer changes a property from **Interested → Rejected** (or the other way around)
* A buyer adds or edits comments on a property
* A previously “meh” property suddenly becomes a priority
* A search is stalling and buyer sentiment is shifting

If you’re still relying on memory, WhatsApp threads, or gut feel, you might be missing important signals.
---

### Step-by-step instructions

#### Option 1: Buyer-driven feedback updates (Best for active, engaged buyers)

1. **Buyer updates property status**
* Buyer marks a property as *Interested* or *Rejected* inside the shared portfolio.
* Status updates are saved instantly.
2. **Buyer adds or edits comments**
* Buyers can leave notes explaining *why* they like or dislike a property.
* These comments remain attached to the listing as decision context.
3. **Agent reviews changes**
* Open the portfolio and scan updated statuses and comments.
* Look for pattern shifts (price sensitivity, location fatigue, feature aversion).
4. **Agent adjusts next actions**
* Schedule viewings for newly “Interested” properties.
* Avoid promoting rejected ones unless explicitly requested.
* Refine future listings added to the portfolio.

| Why this works: You’re reacting to explicit buyer signals, not assumptions.

#### Option 2: Agent-led interpretation & clarification (Best for ambiguous or conflicting feedback)

1. **Review buyer activity holistically**
* Compare comments across multiple properties.
* Identify contradictions (e.g. “too small” vs “loved layout”).
2. **Add private internal notes**
* Capture your interpretation:
*“Buyer says ‘too noisy’ → likely street-facing concern, not neighborhood.”*
* These notes stay internal - buyer never sees them.
3. **Clarify via chat**
Ask targeted questions inside PropWise chat:
* “Is the noise level or street exposure the deal-breaker here?”
* “Would this work if the price were adjusted?”
4. **Recalibrate the search**
* Update what you add next based on clarified constraints.
* Avoid flooding the portfolio with mismatched options.

| Why this works: You turn fuzzy feedback into structured search logic.
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### Common issues & tips
**Buyer flip-flopping**
* This is normal under cognitive load.
* Track *why* changes happen, not just *that* they happen.
**Overreacting to one comment**
* One rejection does not equal a global preference.
* Look for repeated patterns across 3 - 5 properties.
**Silent buyers**
* If statuses change without comments, prompt them.
* A single “What made this a no?” question can save hours later.
**Accuracy check**
* Status = buyer truth.
* Tags and notes = agent interpretation.
* Keep these distinct.
**Performance note**
* Clean feedback loops reduce portfolio bloat and shorten time-to-decision.
---

### Related articles
* [How Clients Can Comment and Give Feedback](https://propwise.crisp.help/en/article/how-buyers-leave-feedback-on-properties-2c1zep/)
* [How to Order and Prioritize Properties in a Portfolio](https://propwise.crisp.help/en/article/how-to-order-and-prioritize-properties-in-a-portfolio-x284rj/)
* [What Happens When a Property Is Updated After Sharing](https://propwise.crisp.help/en/article/what-happens-when-a-property-is-updated-after-sharing-rsofvi/)
* [Portfolio Management Best Practices](https://propwise.crisp.help/en/article/what-are-some-best-practices-for-managing-portfolios-rcdha1/)