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# How Buyers Leave Feedback on Properties

### TL;DR
|| Buyers can provide clear, structured feedback in two ways: Set the property status to Interested or Rejected, or leave comments in the property chat. This keeps decisions explicit, searchable, and eliminates messy WhatsApp/email threads.
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### When to use this
* After reviewing a new property in a shared portfolio
* When narrowing down options before scheduling viewings
* When rejecting properties to avoid revisiting them later
* When clarifying *why* a property is (or isn’t) a fit
---

### Step-by-step instructions

#### Option 1: Change Property Status (Best for fast decisions)

1. Open the **shared portfolio**.
2. Click on a **property** to open its details.
3. Set the status to one of the following:
* **Interested** → The buyer wants to explore this further.
* **Rejected** → The buyer is no longer interested in this property.
4. The status updates instantly and is visible to the agent.

**Why this matters:**
| Status is the fastest signal. It tells the agent exactly where the buyer stands—no interpretation required.

#### Option 2: Use Property Chat (Best for nuanced feedback)

1. Open the **property details page**.
2. Scroll to the **Chat** section.
3. Write a comment such as:
* Concerns (price, layout, location, renovation needs)
* Likes (light, terrace, neighborhood, potential)
* Questions for the agent
4. Send the message.

**Why this matters:**
| Chat captures *context*. Status says *what*, chat explains *why*.
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### Common issues & tips
* **“I forgot to explain why I rejected it.”**
  → We recommend using chat alongside status changes. Rejections without reasons can slow the agent down.
* **“I just commented but didn’t change the status.”**
  → For the best experience, always pair comments with a status update.
* **“I don’t want to hurt the seller’s feelings.”**
  → Feedback is private between buyer and agent. Sellers never see it.
* **Accuracy check:**
* *Interested* ≠ booking a viewing
* *Rejected* = remove from active consideration
* **Performance tip:**
| Clear buyer feedback reduces back-and-forth and speeds up shortlisting dramatically.
---

### Related articles
* [How to Share a Portfolio with Your Client](https://propwise.crisp.help/en/article/how-to-share-a-portfolio-with-my-client-z9lvqg/)
* [How to Add Notes to a Property (Internal vs Buyer-Visible)](https://propwise.crisp.help/en/article/how-to-add-notes-to-a-property-internal-vs-buyer-visible-6im2em/)
* [How to Add Documents to a Portfolio](https://propwise.crisp.help/en/article/how-to-add-documents-to-a-portfolio-14eqbzd/)
* [What Happens When a Property Is Updated After Sharing](https://propwise.crisp.help/en/article/what-happens-when-a-property-is-updated-after-sharing-rsofvi/)